HAULHOP
Marketplace rules for renters, truck owners, and HaulHop users
Effective date: August 5, 2026 | Last updated: August 5, 2026
These Terms and Conditions (the “Terms”) are a contract between you and Mover.com, INC, doing business as HaulHop (“HaulHop,” “we,” “us,” or “our”). They govern your access to haulhop.app, related mobile experiences, and all marketplace, booking, payment, messaging, map, support, and account features (collectively, the “Platform”).
By creating an account, clicking to accept, requesting or accepting a booking, listing a vehicle, or using the Platform, you agree to these Terms, the Privacy Policy, the cancellation and refund rules shown at checkout, and any booking-specific terms. If you do not agree, do not use the Platform. If you use HaulHop for a business, you represent that you can bind that business.
HaulHop is a technology marketplace that helps people seeking short-term hauling capacity (“Renters”) connect with independent vehicle owners or operators (“Owners”). A booking may be (a) a self-drive vehicle rental, if expressly offered and legally permitted, or (b) an owner-operated hauling service. The booking page must identify which model applies.
Unless HaulHop expressly states otherwise in writing, HaulHop does not own listed vehicles, employ Owners, act as a motor carrier, broker insurance, guarantee a user’s identity, control how an Owner performs a haul, or become a party to the transportation or rental agreement between users. Owners are independent businesses or individuals, not HaulHop employees, agents, or partners.
You must be at least 18 years old and legally able to contract. A self-drive Renter must also meet the age, driver’s-license, driving-history, and insurance requirements disclosed for that booking. You must provide accurate information, keep it current, protect your credentials, and promptly report suspected unauthorized access.
HaulHop may require identity, driver, vehicle, insurance, payment, background, or business verification. Verification reduces risk but is not a guarantee. Administrators may reset access and manage account status but cannot view properly hashed passwords. Temporary administrative access must be authorized, documented, time-limited, and audited.
An Owner may list only a vehicle the Owner is legally authorized to offer. For every booking, the Owner represents that the vehicle is properly titled or authorized, registered, maintained, roadworthy, clean, and suitable for the disclosed job; that all required licenses and permits are current; and that insurance permits the contemplated commercial, rental, or peer-to-peer use.
Owners set their base prices, availability, service boundaries, cargo limits, and lawful booking requirements, subject to Platform rules. Owners must describe vehicles honestly, disclose material defects or restrictions, use current photographs, honor accepted bookings, inspect securement equipment, and avoid discriminatory conduct.
Renters must provide accurate job details, including pickup and delivery locations, timing, cargo type, dimensions, weight, access conditions, and needed assistance. Renters must not tender prohibited, dangerous, illegal, stolen, hazardous, perishable, or undisclosed items.
A Renter must inspect the vehicle or service at handoff, document pre-existing condition with photographs when prompted, follow lawful safety instructions, and treat the vehicle and Owner respectfully.
A booking request is not confirmed until accepted and payment authorization succeeds. The listing, checkout page, confirmation, and any lawful written changes form the booking agreement between the Renter and Owner. Users should communicate through the Platform so there is a reliable record.
Owners decide whether to accept requests. HaulHop may cancel, pause, reassign, or restrict a booking when reasonably necessary for safety, fraud prevention, legal compliance, payment failure, vehicle unavailability, or Platform integrity. Material booking changes may change the price and require renewed consent.
The Owner’s displayed base price excludes taxes and any separately disclosed service, processing, protection, deposit, mileage, late, cleaning, toll, citation, or damage charges. Before the Renter submits payment, checkout will show the amounts then known.
Unless a different promotional rate is shown, HaulHop retains a marketplace fee equal to 20% of the Owner’s base booking price and the Owner receives 80%, before lawful adjustments, refunds, chargebacks, withholding, or other disclosed amounts. Example: on a $100 base booking, the marketplace fee is $20 and the Owner payout is $80.
Payments and payouts may be handled by third-party payment processors. You authorize HaulHop and its processors to charge your selected method for amounts you approve and later-assessed amounts permitted by these Terms. Payout timing is estimated, not guaranteed, and may be delayed for verification, disputes, reserves, legal process, or processor requirements.
Taxes will be calculated according to the transaction’s classification and applicable state and local law. HaulHop does not promise a flat Alabama tax rate. Where required, HaulHop may collect, report, or remit taxes; otherwise the responsible user must do so. Users should obtain their own tax advice.
Unless the checkout page states a lawful different policy, the following framework applies to the base booking price:
Users must complete before-and-after inspections when prompted and upload clear, time-stamped photographs. Apparent damage, missing equipment, cargo loss, or material service problems should be reported through the Platform within 24 hours after return or completion, or sooner if required by an insurance or protection agreement. Late notice may impair the claim but does not waive rights that cannot legally be waived.
Responsibility depends on facts, applicable law, the booking model, insurance, and any protection plan. HaulHop may collect documents, place payment holds, charge authorized amounts, facilitate communication, or make a Platform-administration decision, but does not replace an insurer, court, or law-enforcement agency. Users must cooperate honestly with investigations and preserve evidence.
Owners control whether cargo can be safely carried. No user may exceed manufacturer ratings or violate load-securement laws. Except to the extent caused by another party’s proven misconduct or covered by a separate agreement, Renters bear the risk of inadequate packaging, undisclosed fragility, or prohibited cargo.
Each Owner must maintain all insurance required by law and appropriate for the actual use of the vehicle. Each driver must maintain any insurance required of that driver. Personal auto policies often exclude commercial, delivery, rental, or peer-to-peer activity; users must confirm coverage with their insurer before booking.
After an accident, users must prioritize safety, call emergency services when appropriate, exchange legally required information, avoid admitting fault, photograph the scene, promptly notify the relevant insurer, and report the incident to HaulHop at haulhoptrucks@gmail.com. A Platform protection plan, if any, is not effective unless expressly shown for that booking.
You retain ownership of content you submit. You grant HaulHop a worldwide, non-exclusive, royalty-free, sublicensable license to host, copy, display, format, and use that content to operate, secure, support, and promote the Platform, subject to the Privacy Policy. You represent that you have the necessary rights and that your content is accurate and lawful.
Reviews must reflect genuine experiences. HaulHop may moderate or remove content that violates these Terms, but does not undertake to review everything.
You agree to receive transactional email, text, push, and in-app messages about accounts, bookings, safety, payments, and support. Message and data rates may apply. Marketing messages will be sent only as permitted by law, and you may opt out using the provided mechanism. Opting out of marketing does not stop essential service communications.
You may stop using HaulHop and request account closure. HaulHop may restrict, suspend, or terminate access, remove listings, hold payouts where lawful, or cancel bookings if we reasonably believe there is fraud, safety risk, legal exposure, payment default, repeated poor performance, or a violation of these Terms. Sections that by nature should survive—including payment obligations, licenses, disclaimers, limitations, indemnity, disputes, and records—survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” HAULHOP DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. HAULHOP DOES NOT WARRANT THAT A USER, VEHICLE, LISTING, PRICE, ROUTE, ARRIVAL TIME, INSURANCE, OR SERVICE WILL BE SAFE, ACCURATE, AVAILABLE, OR SUITABLE. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULHOP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, DATA, GOODWILL, OR OPPORTUNITY; OR THE ACTS, OMISSIONS, VEHICLES, CARGO, DRIVING, OR SERVICES OF USERS. HAULHOP’S AGGREGATE LIABILITY ARISING FROM A CLAIM WILL NOT EXCEED THE GREATER OF (A) THE FEES HAULHOP RECEIVED FROM YOU DURING THE SIX MONTHS BEFORE THE EVENT OR (B) $100. THIS LIMIT DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
To the extent permitted by law, you will defend, indemnify, and hold harmless HaulHop and its affiliates, personnel, and service providers from third-party claims, losses, liabilities, damages, judgments, fines, penalties, and reasonable legal fees arising from your vehicle, driving, cargo, services, content, tax obligations, breach of these Terms, or violation of law or another person’s rights. HaulHop may control the defense, and you must cooperate. This obligation does not apply to the extent a claim results from HaulHop’s own unlawful conduct.
PLEASE READ THIS SECTION CAREFULLY. It affects how disputes are resolved. Before filing a claim, the parties must send a written notice describing the dispute and requested relief to the contact in Section 23 and allow 30 days for informal resolution.
Except for eligible small-claims matters and requests for temporary injunctive relief involving misuse of intellectual property or security, any dispute arising from these Terms or the Platform will be resolved by binding individual arbitration under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association, before one arbitrator. Hearings may occur by video, phone, documents, or in Montgomery County, Alabama, unless applicable rules require another location. Each party may pursue relief only for itself, not as a plaintiff or class member in a class, consolidated, representative, or private-attorney-general action.
You may opt out of arbitration by sending a signed notice to ARBITRATION OPT-OUT haulhoptrucks@gmail.com within 30 days after first accepting these Terms. The notice must identify your account and clearly state that you opt out. If a court finds part of this section unenforceable, the remainder will be enforced to the fullest lawful extent. Counsel must review this clause before publication.
These Terms are governed by the Federal Arbitration Act and, for issues not governed by federal law, the laws of Alabama, without regard to conflict-of-law rules. If a dispute is not subject to arbitration, exclusive venue lies in the state or federal courts serving Montgomery County, Alabama, and each party consents to jurisdiction there, except where consumer law requires otherwise.
We may modify the Platform and these Terms. We will post the updated Terms and revise the “Last updated” date. If a change materially reduces user rights or increases obligations, we will provide additional notice when legally required. Changes apply prospectively from their stated effective date; continued use after that date constitutes acceptance, except where affirmative consent is required.
The Platform, HaulHop name, logo, software, designs, and other HaulHop materials are owned by or licensed to HaulHop and protected by law. Subject to these Terms, HaulHop grants you a limited, revocable, non-transferable, non-exclusive license to use the Platform for its intended purpose. No other rights are granted.
These Terms, the Privacy Policy, booking confirmation, checkout disclosures, and incorporated policies are the entire agreement regarding the Platform. If a booking-specific term conflicts with these Terms, the booking-specific term controls for that booking. Failure to enforce a provision is not a waiver. Invalid provisions will be modified to the minimum extent necessary, and the remainder will continue. You may not assign these Terms without consent; HaulHop may assign them in connection with a merger, financing, reorganization, or asset transfer. Headings are for convenience only. Electronic records and signatures are valid to the extent permitted by law.
Mover.com, INC.
Doing business as HaulHop
120 19th St N Ste 201 PMB 924816
Birmingham, Alabama 35203-3219 US
Website: https://haulhop.app